Anyone else had their money stolen by Kucoin?

I recently sent some XLM from Coinbase to Kucoin and the memo didn’t attach for some reason even though I definitely entered it. I noticed Coinbase’s XLM network was under maintainance so i’m wondering if that was an issue.

Anyway, Kucoin asked for $50 USDT to return my XLM to Coinbase without a memo which means i’ll have a whole fuss with Coinbase when they send it back. I haven’t heard back from Kucoin since I paid the fee of $50 USDT.

Someone else I know had a similar ordeal and was asked to pay $100 USDT to get his funds back. He paid that over a week ago and has heard nothing.

Why is Kucoin so shady?