FTX/Kroll puts my KYC on hold and denies everything I provide

My KYC was approved at the start of the bankruptcy case, but suddenly in mid-September, they put it “on hold,” requesting more documents to match the funds in my account. I provided CSV files from the exchange where the money was earned and sent from, but they denied them, stating they don’t accept CSV files. I then converted the files to PDF, but they were denied again, citing that they don’t accept spreadsheets. They requested an account statement from the exchange, so I took screenshots, converted them to PDF, and included the CSV files as PDFs, but they denied those as well, asking for official documents. My time is very limited; the plan confirmation for the bankruptcy case is at the end of this month, and I need to get my KYC approved.

They denied:

• exchange csv
• exchange csv as pdf
• Link to the blockchain transfer from my exchange wallet which shows everything
• Screenshots of my account which show that I belongs to me + the csv files as download

They demand “official document” like account statement but the exchange doesn’t provide that, only csv.

I have only about 30 days before my claim becomes obsolete due the KYC situation.