How to be an effective Community Moderator

Being Community Moderator is a role that can make a huge impact to project’s success once done effectively.

Community moderators are the bridge of community members and the team. They are the ones who will engage, respond and handle the community alongside with the developer. Ofcourse, presence of the core team is important too but they often hire moderators to handle community management so they can focus on other tasks.

At ECM, we train our moderators to:

1. Ensure that all questions are answered accurately. If you don’t know the answer, let the member know you’re waiting for the team’s response. Never ignore or leave them in the dark, as this could lead to complaints.
2. Stay informed about project updates and activities to communicate them effectively to the community.
3. Be empathetic and respond appropriately in every situation.
4. Actively monitor the chat to keep it free from spam, FUD, and promotional content.
5. Most importantly, remain open to feedback and continuously improve.